Privacy Policy

Peter Warren Automotive is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Peter Warren Automotive manages personal information. It is structured as follows:

1. Personal information Peter Warren Automotive collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting Peter Warren Automotive and complaints
10. Changes to Privacy Policy

1. Personal information Peter Warren Automotive collects

The main types of personal information Peter Warren Automotive collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with Peter Warren Automotive such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for Peter Warren Automotive's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for Peter Warren Automotive's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for Peter Warren Automotive's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with Peter Warren Automotive.

Peter Warren Automotive collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records Peter Warren Automotive keeps of telephone calls, or emails received, or messages sent to Peter Warren Automotive or posted on Peter Warren Automotive's pages on social media);
• Peter Warren Automotive's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, Peter Warren Automotive collects personal information in connection with running its business directly from the individual concerned. On occasion Peter Warren Automotive may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Peter Warren Automotive stores personal information in electronic and paper form.

Peter Warren Automotive uses and discloses personal information as follows:

• to source vehicles and sell them to Peter Warren Automotive's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with Peter Warren Automotive's customers and prospective customers;
• to obtain products, services or information from Peter Warren Automotive's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Peter Warren Automotive knows about them);
• to operate and manage Peter Warren Automotive's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Peter Warren Automotive. For example, Peter Warren Automotive may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Peter Warren Automotive also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Peter Warren Automotive uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Peter Warren Automotive uses in the operation of the computer program is browsing history on Peter Warren Automotive's websites, name, contact information, and other information you may input into Peter Warren Automotive's websites. The level of human oversight Peter Warren Automotive provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Peter Warren Automotive's staff.

4. Cookies

Peter Warren Automotive uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Peter Warren Automotive's web server. Peter Warren Automotive may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Peter Warren Automotive's platforms and those social media platforms. Peter Warren Automotive's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Peter Warren Automotive's website.

5. Links to other websites

Peter Warren Automotive's website may contain links to third party websites. Peter Warren Automotive does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Peter Warren Automotive and do not wish to receive these communications from Peter Warren Automotive in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Peter Warren Automotive.

7. Overseas transfers

Peter Warren Automotive's website/s are hosted in Australia. On occasion, a third party service provider Peter Warren Automotive engages or that Peter Warren Automotive is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Peter Warren Automotive holds about them by contacting Peter Warren Automotive during business hours on (02) 9828 8888 or via the contact page.

Peter Warren Automotive may require an individual making a request to verify their identity before processing their request.

Peter Warren Automotive will aim to respond to all requests promptly and within 30 days.

Peter Warren Automotive may refuse a request where permitted or required by law. Peter Warren Automotive will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Peter Warren Automotive and complaints

If you have any queries, concerns or complaints about how Peter Warren Automotive handles your personal information please contact Peter Warren Automotive during business hours on (02) 9828 8888 or via the contact page. Peter Warren Automotive may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Peter Warren Automotive can understand the nature of your concern. In most cases, Peter Warren Automotive will ask that you put your request in writing.

Peter Warren Automotive takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Peter Warren Automotive's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: (02) 9828 8888
• Mailing Address: 13 Hume Hwy, Warwick Farm, NSW, 2170

10. Changes to Privacy Policy

Peter Warren Automotive may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.